Service that leaves nothing to be desired

With us, you get the best service – that’s a guarantee. It’s tailored to the life cycle of your machine. Starting with pre-sales support, it extends to the installation and expansion of your machines, as well as long-term warranty services and training for your employees. And our worldwide service hotline, available around the clock. Our customer care makes your production more efficient and safer. And increases your flexibility. You also retain full cost control. So you benefit from excellent packaging technology.

Have a question or want to request a quotation? Then get in touch using our form or directly by phone on +49 9545 449 259.


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Six absolute hits for perfect service.

You can count on them

Our services begin even before you’ve chosen one of our machines or systems. We have test systems set up on site for our existing and prospective customers. And we operate them. Under real production conditions. To produce possible samples. We…

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Our services begin even before you’ve chosen one of our machines or systems. We have test systems set up on site for our existing and prospective customers. And we operate them. Under real production conditions. To produce possible samples. We analyze the data obtained in this way and check it for cost-effectiveness and potential for improvement. For packaging design, for example. For opening methods, material combinations or machine utilization. That’s proactive service – and it pays off.

No hidden costs
Fixed-price service – you can rely on it if we’ve agreed it. As well as on responsibilities. We set them together with you – clearly and transparently. For example, we deliver the machine or system, you take it to the installation site and provide the electricity and compressed air. We then take care of the rest.

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Your new packaging machine is guaranteed to go down well. Thanks to a smooth acceptance procedure. You can see it for yourself – at the latest one week before the scheduled delivery date. This is when the machine is inspected on site at our factory…

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Your new packaging machine is guaranteed to go down well. Thanks to a smooth acceptance procedure. You can see it for yourself – at the latest one week before the scheduled delivery date. This is when the machine is inspected on site at our factory (“FAT”). We make sure that the equipment meets your requirements exactly. And that it also delivers the desired performance. We also undertake any final corrections that may be required. The benefit: if you release packaging materials and products for production directly after this, the start-up phase is shortened. But the best thing: we cover the costs for the machine’s test run.

Can’t make it to our plant? No problem. Then the acceptance test can take place at the installation site (“SAT”). Naturally also on the basis of the recognized DIN standard – or the contractually agreed measurement standard. To make sure everything is recorded, we document the entire acceptance procedure in a detailed acceptance report. This allows you to transparently verify that everything is running smoothly. – And you can start production with complete peace of mind.

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Ensuring that your personnel are perfectly trained and able to operate the machine and system at all times – that’s something we also take care of: at an early stage prior to acceptance, we conduct individual training sessions. In-house at your…

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Ensuring that your personnel are perfectly trained and able to operate the machine and system at all times – that’s something we also take care of: at an early stage prior to acceptance, we conduct individual training sessions. In-house at your premises or at ours – just as you wish. So there’s nothing to stop you starting production immediately.

More clarity
All our packaging machines and systems comply with the latest CE and DIN guidelines. But if there’s anything unclear about your machine, we’ll be happy to help. With clear and detailed product descriptions. These are always an integral part of our deliveries. If required, they also visualize the function modules and provide optional video documentation.

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Our machines make your production more efficient; we make sure it stays that way. Our service organization is available worldwide, around the clock. And therefore also near you – no matter where you are. Because we can always be reached via our…

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Our machines make your production more efficient; we make sure it stays that way. Our service organization is available worldwide, around the clock. And therefore also near you – no matter where you are. Because we can always be reached via our central, international hotline. Regional service centers manage service calls so we can assist you as quickly as possible.

Efficient teleservice
Help can be provided even faster by remote access – if you wish. In this case, our service departments connect to your machine via ISDN or VPN tunnel. This allows us to monitor your machine optimally. Whether it’s for fault detection, diagnostics, maintenance, data analysis, or optimization. You can be sure you’re in good hands.

With no long waits
Long delivery times for spare parts? A hotline that’s only available during the day? Not with us. We can be reached around the clock. But that’s not all: We also respond at short notice. We always deliver spare parts promptly, by mail or via our engineers. And if it’s really urgent, we can even send them by overnight courier.

Our services that keep your system running:
Inspection: We look over your machine, check wear parts, and recommend spare parts if necessary.
Repair: We replace or repair faulty parts – even outside warranty.
Overhaul: We modernize your packaging machine at your site – after prior maintenance and at a fixed price.
Major overhaul: We fully upgrade your machine – at our plant and always CE-compliant.

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Two female employees working on a tablet and whiteboard in the background

Stay flexible – and thus stable on the market. With our machines and systems. Because they can be smartly extended and expanded at any time. Whether it’s a new glue head, printer, or sensor you need. Or software modified for other pack formations. Or…

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Stay flexible – and thus stable on the market. With our machines and systems. Because they can be smartly extended and expanded at any time. Whether it’s a new glue head, printer, or sensor you need. Or software modified for other pack formations. Or even a complete format conversion for new pack styles and products. Anything is possible.

Whatever your requirements, one thing is guaranteed to remain the same: our documentation for you. Because we always record every step of the project exactly. Whether it’s shipment of a spare part or a custom development. We list and explain all items and prices in detail. This gives you a complete overview of orders, invoices, and services at all times. Not to mention full cost control.

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Loeschpack employee advises a customer in a personal conversation

We want you to be satisfied with your investment. For a long time. Free repairs and machine parts under warranty are the very minimum, but we go further: you’ll receive original parts from us for at least ten years. Guaranteed. And even after that,…

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We want you to be satisfied with your investment. For a long time. Free repairs and machine parts under warranty are the very minimum, but we go further: you’ll receive original parts from us for at least ten years. Guaranteed. And even after that, we don’t provide cheap replacements. Because we make sure that the parts are available for the long term. If you wish, you can also extend the general warranty agreement by one year each year. This not only gives you more reliability on a technical level. It also means you’re better able to price in future costs. That’s efficient and sustainable.

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What our customers say

"Project planning, mechanical engineering, delivery, assembly, and start of production in such a short period of time is an outstanding achievement."

Manfred Leuenberger Technology Team Leader Confiserie Chocolat Frey, Chocolat Frey AG

"We’re connected to LoeschPack via teleservice. All the machines are integrated in our network via IP addresses and accessible to LoeschPack via a remote maintenance server [...] It’s almost like a Formula 1 race. The evaluation of the machine data is the basis for maintenance and our production planning."

Hans-Joachim Kamphowe Operations Manager at Ludwig Weinrich

Have any questions about our solutions?

Your central contact

Loesch Verpackungstechnik
GmbH + Co. KG
Mr. Thomas Czioska
Director Sales and Marketing
Tel.: +49 9545 449-0

Portrait of Sales and Marketing Director Thomas Czioska in white shirt and dark jacket

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