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1. Pre-sales support
Even before you make the investment, we support you with consultancy, packaging tests, cost-benefit analyses and technical design, ensuring that your machine is perfectly suited to your product, packaging and production environment.
Our services:
- Conducting packaging tests and pilot production runs
- Analysing the costs, benefits and potential for optimisation of existing processes
- Support with packaging design and product layout to ensure optimal machine performance
The benefits for you:
- Greater planning certainty before the investment decision
- Optimal coordination of machine, product and packaging
- Early identification of risks and opportunities for improvement
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2. Installation and commissioning
Our service engineers will install and commission your machine on site. They will configure all components to the highest standard, test them and tailor them to your production requirements. This ensures that your system can be brought into operation quickly and reliably.
Our services:
- Factory acceptance test (FAT) to verify machine performance prior to delivery
- Professional transport, assembly and installation of the system at the customer’s premises
- Commissioning and acceptance run under real production conditions (SAT)
- Detailed documentation of all results in the acceptance report
The benefits for you:
- Assurance that the machine meets the agreed specifications exactly
- A smooth start to production following installation and commissioning
- A shorter start-up phase thanks to the early approval of packaging materials and products
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3. Training courses and workshops
Practical, hands-on training for operators and maintenance staff ensures that your team can operate the machine safely, efficiently and at a consistently high level of performance.
Our services:
- We organise bespoke training courses at an early stage, either at your premises or at our own facilities – whichever suits you best
- Practical training for operators, mechanics and technicians, either directly at the machine or in the training room
- Training courses are available in various languages
The benefits for you:
- Safer and more efficient operation of the machine in day-to-day use
- Faster induction of new staff in shift work
- Reduction in operator errors and production stoppages
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4. Spare parts and technical support
With a fast spare parts supply, a direct service hotline and service centres worldwide, we help you minimise downtime and keep your production running smoothly.
Our services:
- Availability of original parts throughout the product lifecycle (at least ten years)
- Support with stock management strategies and critical components
- Service hotline with direct access to experienced service engineers
The benefits for you:
- A reliable point of contact throughout the entire machine lifecycle
- Prompt support for technical queries or issues
- Reduced downtime thanks to rapid parts supply
- A long-term partnership for sustained production success
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5. Maintenance and repairs
Regular maintenance, inspections and prompt repair services help to ensure your machine remains in good working order in the long term and prevent unplanned downtime.
Our services:
- Inspection: Checking condition, assessing wear parts, drawing up a list of recommendations
- Maintenance: Specified work on assemblies and safety-critical components
- Repair: Replacement/repair of faulty parts, including those no longer covered by warranty
Ihr Nutzen:
- Reliable operation and predictable maintenance intervals
- Higher machine availability through early detection and rectification of wear and faults
- Transparent recommendations rather than blanket part replacements
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6. Retrofits and upgrades
With upgrades, extensions and retrofits, you can adapt your machine to new products, formats or technologies at any time, thereby ensuring long-term efficiency, flexibility and protection of your investment.
Our services:
- Overhaul and complete refurbishment: We can modernise your machine either on-site or at our factory
- Upgrades and feature packs (hardware/software)
- New formats, new products, new materials
- Replacement of end-of-life hardware
The benefits for you:
- Extend service life rather than forcing replacement investments
- Measurable efficiency gains and stability to meet new requirements
- High flexibility for new products and packaging
Find our local office
Your central contact
Loesch Verpackungstechnik
GmbH + Co. KG
Mr. Thomas Czioska
Director Sales and Marketing
Tel.: +49 9545 449-0
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What services does LoeschPack offer?
Our service covers the entire lifecycle of your machine – from consultation and installation, through maintenance, spare parts management and upgrades, to digital services such as remote support, machine monitoring and online training.
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What exactly does the commissioning process involve?
Commissioning involves factory acceptance testing prior to delivery, on-site installation and a trial run under real production conditions. This is supplemented by a detailed acceptance report and the option of early release of packaging materials. You can get up and running quickly and without any surprises.
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How does LoeschPack help me shorten my start-up phase?
We reduce the start-up phase by releasing materials early, using machine parameters validated during acceptance testing, and deploying staff who have already been trained before production begins. For you, this means less trial and error and a return to stable operations sooner.
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How can I prevent my team from working differently when shifts change?
Practical training sessions conducted directly at the machine for operators, mechanics and technicians – either at your premises or at LoeschPack – ensure that all teams are on the same page and prevent discrepancies between different shifts. The training sessions can be seamlessly integrated into the start-up phase and are available in several languages.
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How exactly does LoeschPack prevent unplanned downtime?
Downtime is prevented through condition-based inspections, maintenance of critical components and specific recommendations for action, rather than the blanket replacement of parts. The result: problems are identified before they lead to a shutdown.
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Can problems be resolved without an on-site visit?
Yes, by accessing the machine control system and camera systems remotely, many faults can be analysed quickly and, in some cases, resolved directly from a distance.
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What happens if my machine breaks down?
In the event of a machine breakdown, you can contact our service hotline 24/7 and speak directly to an experienced service engineer. At the same time, we will assess whether the problem can be diagnosed remotely. If necessary, we will arrange for spare parts to be supplied quickly or dispatch a technician to your site. We ensure that the cause is identified swiftly and your downtime is minimised.
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What should I do if my machine keeps displaying the same fault?
You should not only rectify the fault, but also systematically identify its cause. Through inspections and the targeted assessment of wear parts, you will receive specific recommendations rather than simply replacing parts across the board. This will enable you to resolve the issue permanently.
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What should I do if my machine is running but no longer performing as it should?
In such cases, a simple repair is often not enough. Through targeted maintenance, assessment of components and potential upgrades, you can restore the machine to its original performance or adapt it to new requirements.
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What happens if my machine becomes obsolete or requirements change?
Your machine can be upgraded through retrofits, extensions, component replacements and overhauls. This ensures a longer service life – often meaning there is no immediate need for a new investment.
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How do I get the right spare part?
We help you identify the parts that need replacing, advise you on your stock management strategy and supply genuine parts throughout the entire product lifecycle. This helps you avoid stock-outs caused by incorrect orders, which could lead to production stoppages.