-
1. 3D Parts Catalog
All parts can be identified directly within the machine’s digital 3D model, quickly selected via a web-based catalogue, and requested. This reduces incorrect orders and significantly speeds up spare parts processes.
Our services:
- Web-based spare parts catalogue with interactive 3D navigation of the machine
- Clear identification of all spare parts directly within the machine model
- Quick enquiry and management of spare parts via shopping baskets
The benefits for you:
- Find the right spare parts quickly
- Fewer incorrect orders and queries
- A significantly more efficient spare parts process
-
2. Remote support and live camera feed
When a fault occurs, time is of the essence. Our remote support service with live video feed shortens the diagnosis phase and helps us prepare targeted measures before a technician needs to visit the site.
Our services:
- Secure remote access to machine control systems and HMIs via a VPN tunnel
- Live camera feeds for rapid fault analysis
- Remote software updates and parameter adjustments
The benefits for you:
- Faster diagnosis of faults
- Reduced downtime
- Fewer on-site visits by service engineers
-
3. eTraining platform
A centralised online learning platform provides on-demand training, workflows and practical training for operators and maintenance staff – available at any time and regardless of location.
Our services:
- Central online platform for machine training courses, learning pathways and the knowledge database
- Access anytime, anywhere – for example, directly from the shop floor
- Management of users and training courses by the customer
The benefits for you:
- Faster diagnosis of faults
- Reduced downtime
- Fewer on-site visits by service engineers
-
4. Digital Twin: VR training and virtual commissioning
A digital twin is particularly useful when making changes or conducting training on the physical machine is costly or risky: complex processes, new formats or frequently changing teams. VR training and virtual commissioning reduce learning and testing times.
Our services:
- VR training on a virtual twin of your machine even before it arrives at your premises
- VR training on operating and maintenance procedures without interrupting production
- Simulation of process flows, e.g. distribution systems, safety procedures, fault scenarios
- Virtual testing of PLCs, drives and sensor signals
- Virtual testing of retrofits and new mould sets
The benefits for you:
- Training in a safe, virtual environment
- Sustainable training – the VR training environment is yours to use
- Shorter lead times and faster commissioning
- Process optimisations without disrupting ongoing production
-
5. Guided format change
A digitally guided workflow featuring videos and step-by-step instructions helps operators during format changes. This helps prevent errors, reduces changeover times and enables even less experienced staff to carry out the changeover safely.
Our services:
- Digital workflow with step-by-step instructions
- Support via videos, images and written instructions
- Access directly at the machine – via a QR code on mobile devices
The benefits for you:
- Faster and safer format changes
- Fewer errors during changeovers
- Any operator can carry out the changeover reliably
-
6. Machine Monitoring
The machine’s operational data is automatically recorded and clearly presented, enabling causes of downtime, machine availability and key performance indicators to be analysed transparently and optimised in a targeted manner.
Our services:
- Automatic collection and visualisation of operational data
- Graphical display of machine statuses and faults
- Analysis of key performance indicators directly at the machine
The benefits for you:
- Transparency regarding machine availability and performance
- Rapid identification of the causes of faults
- A basis for targeted process and efficiency improvements
Find our local office
Your central contact
Loesch Verpackungstechnik
GmbH + Co. KG
Mr. Thomas Czioska
Director Sales and Marketing
Tel.: +49 9545 449-0
-
What services does LoeschPack offer?
Our service covers the entire lifecycle of your machine – from consultation and installation, through maintenance, spare parts management and upgrades, to digital services such as remote support, machine monitoring and online training.
-
How quickly can I get help if a machine breaks down?
Our service hotline provides you with direct access to experienced service engineers 24 hours a day. In many cases, an initial assessment or solution can be provided via remote support.
-
Can problems be resolved without an on-site visit?
Yes, by accessing the machine control system and camera systems remotely, many faults can be analysed quickly and, in some cases, resolved directly from a distance.
-
How can I avoid ordering the wrong spare parts?
You select parts directly within the 3D model of your machine. This allows you to see exactly which component needs replacing, thereby significantly reducing the number of incorrect orders.
-
How can I reduce the coordination effort between shift supervisors and technicians?
The data from machine monitoring is centrally available to everyone involved. This means that all colleagues are working on the basis of the same information. This reduces the need for coordination and speeds up decision-making.
-
How can I ensure that knowledge isn’t confined to individual employees?
Using the eTraining platform, you can organise knowledge into defined learning pathways and make it available at any time. This enables new employees to be trained more quickly – and ensures that your expertise remains within the company in the long term.
-
How can I prevent errors during infrequent or complex changeovers?
Guided format changes provide step-by-step instructions, images, videos and text directly at the machine, accessible via a QR code. This enables even less experienced staff to carry out changeovers safely.
-
How can I identify patterns behind recurring downtime?
By analysing machine status and fault data in the monitoring system, you can identify patterns that often go unnoticed in day-to-day operations.
-
How can I test changes without putting my production environment at risk?
Using your machine’s digital twin, you can simulate processes and workflows in advance. This allows you to assess the implications before making changes to actual production.
-
How exactly do digital and technical services interact?
Remote support complements the service hotline, monitoring provides data for maintenance, e-training reduces errors, and the digital twin shortens commissioning times and minimises downtime. This enables problems to be prevented or resolved quickly and effectively.